I cannot say enough for the customer service. First, we were sorry to see the light stayed on for only 20 minutes so their tech person custom tweaked our lamps to stay on for 6 hours! Wow! At other times my lamp had lost its sensitivity so they adjusted it and even updated it. The most amazing thing is that all I have to do is shoot an email out and within minutes I get an answer with a fix, just about any time of the day.
I am truly grateful for this product. Already we have gotten our money’s worth. If something happened to my lamp, I would go out and immediately buy another one,
One thing we would both love is if there were more subtle shades. We ended up making a lace sleeve and that fixed the problem. But it would be nice to have softer colors.
Love, love, love Friendship Lamps!
My sister and I tried out our lamps while visiting our parents, and we were experiencing multiple issues (connecting to the internet, connecting to the GroupID, and being able to send colors to one another). But again once I contacted the Friendship Lamp people, they were very quick to respond and also very helpful of our continuous situations. We eventually were able to get our lamps to work, which was very exciting to witness the sending of colors from one lamp to another (there are a lot of different colors).
Fantastic customer service, while also being helpful with explaining how the lamps work and how they were able to fix our issues step by step. They were even responding to my emails quickly late in the evening. I might purchase another one in the future to also "connect" with my parents.
These are so amazing. Bought one for my mom in NV and one for me in TX, we use it every day. It was a little hard for her (in her 60s) to set up but my Hubby was able to talk her thru it on the phone. I highly recommend this purchase and this seller!
1. they are so easy to set up, and the instructions are simple, no crazy long pamphlet with languages you don’t understand.
2. the product itself is easy to use, the touch technology making it very simple to scroll through color options and send.
3. it does have a usb, and only works when plugged in and connected to wifi, but I used an extra charging box from my phone, and it worked perfectly
4. not only do I enjoy these little lamps, but my friends do as well. they are a great method of communication for summer that’s a bit more sentimental than just texting.
5. it’s also extremely easy to get the lamps synced up with each other, as the company emails you a group code. you can even use this code on a separate order. (say you ordered two lamps, but then you wanted another. you order that one, use the same group code, and bam, all 3 are synced together)
Absolutely great! Worked perfectly not too difficult to set up, about as tricky as you’d expect. Love these 💕
My mom has been going through a really rough time, made worse by the pandemic lockdown. I gave her one of these lamps so she’d remember we’re there for her, even if we can’t visit. We send each other lights all day.
4 stars only because I think they are priced too high. Otherwise, I'm satisfied with the purchase.
Easy to set up and away you go
My best friend and I can communicate over the lamps without problems, we set up a special code with colours having different meanings. It's awesome!!
In my opinion, the website should definitely have easier navigation and more options for account owners or buyers. Thanks!
The lamps have proved to be a great success with my girlfriend! Very easy setup and function 🙂