Shipping policy

Shipping Policy

The next best thing to ordering a set of Friendship Lamps is them arriving on your doorstep and we're keen to get them to you as soon as we can! 

Please read our Shipping Policy and frequently asked questions:

Do you offer international shipping?

Yes, we do! Please enter your address on the checkout page to know the shipping cost for your chosen destination. 

When can I expect to receive my Friendship Lamp?

We engage the services of fast couriers and attempt to get the lamps to you as soon as possible.  You'll be pleasantly surprised that our lamps arrive sooner rather than later, but typically our shipping times are as below:

  • USA delivery should be within 3-7 business days
  • International delivery should be between 7-30 business days

We do offer expedited shipping for orders within the US.  Once the order is processed, the expedited orders should be delivered between 2-4 days. Please see our product page for up-to-date shipping information.

Can I ship to multiple addresses?

Yep, you certainly can! The best way to do this is to go through the checkout process twice and buy a single lamp each time. Then, simply provide us with the different shipping addresses and we’ll ship to you and your friend! You can do this as many times as you like if you have lots of friends or family members living in different locations.

Is it safely packed for international shipping?

Absolutely! We ship worldwide and it is our job to make sure the lamps get to you in perfect condition.

Can I track my package?

As soon as your lamps are shipped, we will contact you with a tracking number so that you can track your package as it comes to you!

What happens if there is a delay?

Our aim is to deliver the Friendship Lamps to your location as soon as we can because we are so keen for you to enjoy the lamps as much as we do!  However, sometimes there are delays that are out of our control.  Please keep an eye on your tracking and if you're concerned about the delay, just get in touch with our team so we can investigate this for you.  We're happy to help and follow this up for you.

What happens if I add the incorrect address?

If, during the checkout process, you have added an incorrect address, we ask that you get in touch with our support team as soon as you can. Please send us your order number and the correct address in your email.

If the package has not yet been processed, we'll be able to update this for you.
However, if the package is already on the way, we will not be able to edit these details. 

Sometimes in these circumstances, the package is returned to seller (due to an incorrect address), and if so, we will be able to reship your order. Please notify us if the tracking indicates that the package has been returned to sender.

It may be possible for you to intercept or collect your package. However, if you are unable to do so, Friendship Lamps will not be able to refund or replace the lamps. Our team would still like to help you as much as we can, so please do get in touch so that we are aware of the situation and we'll see what we can do.

Missing or lost packages

There are several reasons why a package gets lost or can no longer be tracked. If your tracking does not update, just get in touch with our support team so that we can follow this up for you.

If the package has been delivered to you, but you have not received it, you will need to contact the shipping company that delivered your item and you may also report your missing package.  Also, remember to check your own residence and with your neighbors just in case it was left in an unusual place. The tracking will often indicate the location where the package was left.  Friendship Lamps is not able to offer a refund on a package that was delivered, but not received, but we are happy to be involved and please email so that we can also follow this for you.

Do you have a question?  Email our Support team or Chat with us!